FREQUENTLY ASKED QUESTIONS


Can you create a custom engagement ring for me?

Yes we can! At lilPetite we see jewelry as a form of art with endless possibilities. We would love to create a unique custom made piece for you to treasure.  

Do you laser inscribe?

Yes we do! A laser inscription is a great way to personalize your ring.

Will my order get to me without any issues?

We use the reliable and trustworthy service of FedEx for deliveries within Canada and abroad. We cannot provide any customs clearance estimates, but in some cases, shipments may spend anywhere from one to three days in customs.

Can I buy an engagement ring from you without the stone?

Unfortunately no, But you are welcome to send us your gemstone and we will! it's not because we want to be difficult, but rather because we have very high standards. We source and handpicked each gem and diamond to make sure it meets our strict guidelines. Because we are very particular about our quality, we want to make sure that each ring is complete to perfection from start to finish.

How long until my jewelry will be ready?

As each jewelry is made to order we ask for 3-4 weeks to complete your order. 

Custom orders rakes between 3-8 depending on the complexity of the project.

Do you offer a warranty on your engagement rings?

We do all of our work right here in Toronto; each piece is carefully inspected before shipment. We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. If there is ever a problem with your jewelry, it can be mailed back to our studio for inspection. If the problem is determined to be a structural defect, we will repair or replace the item at no charge to you. You may also return your jewelry to our shop for prong tightening, re-polishing, and cleaning for the life of your fine jewelry, with only nominal shipping fees. Please contact us if you have questions or would like to return your item for any of our free warranty services. Service performed by someone other than LilPetite will void your Manufacturer Warranty.We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered. We recommend the purchase of independent insurance for all of you precious jewelry.

Can I send back my ring to be re-sized?

Within one year of purchase, we offer one complimentary resizing for our standard ring styles. Custom-made, customized, platinum and engraved rings may be subject to resize fees. Ring sizing takes between 7 to 14 business days from drop off or delivery.

How should I clean my jewelry?

At home, the best way to clean your jewelry is soaking it in warm water and a mild soap for 20-40 minutes. Then using a very soft toothbrush to get into the texture and to remove any remaining dirt. you can also use use a soft cloth made of cotton. We offer jewelry cleaning service as well, reach out to us and we will make your jewelry shine bright again.

For more information about how to care for your jewelry: https://www.lilpetite.com/pages/jewelry-care